Customer Care Manager (Hospital Division) at MARKS Medical College and Hospital

Latest Job Circular

Vacancy: Not specific

Job Context

• MARKS Medical College & Hospital is seeking a dedicated and compassionate Customer Care Manager to lead our Patient Services Department. This role focuses on ensuring a seamless and positive experience for every patient through effective communication, empathy, and service excellence.

Job Responsibilities

• Supervise and guide the customer care and patient service team.
• Ensure a smooth process for patient admission, billing, and discharge.
• Handle patient queries, feedback, and complaints with professionalism and care.
• Coordinate with clinical and administrative departments to enhance service delivery.
• Maintain service quality standards and monitor patient satisfaction levels.
• Train and develop staff on communication and service protocols.

Employment Status

Full time

Educational Requirements

• Bachelor degree in any discipline
• Skills Required:

Experience Requirements

• Not required

Additional Requirements

• Age not specified

Workplace

• Work from office

Job Location

Salary

• Negotiable
• Compassionate and professional work environment. Opportunities for professional growth and training. Competitive salary and benefits (as per hospital policy).

Compensation & other benefits

• Lunch Facilities: Full Subsidize
• Festival Bonus:
• Salary Review: Yearly

Job Source

- MoreJobs.com Online Job Posting.