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Customer Support Executive - Nexbit LTD

Latest Job Circular
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Vacancy
10
Experience
1+ years
Job Type
Full time
Salary
Negotiable
Location
Dhaka
Category
Marketing/Sales/Business Develop.
Application Deadline: 29 Jul 2026
Published on: 03 Jul 2026
All Requirements Responsibilities Skills & Expertise Company Information
Job Description
  • NeXbit Ltd. a growing IT company, is hiring enthusiastic and detail-oriented individuals to join our night shift team.
  • As a Customer Support Executive (Night Shift), you`ll be responsible for providing support to international clients and managing customer data with precision and professionalism.
    • Requirements

    Education

    • HSC, Bachelor degree in any discipline

    Additional Requirements

    • Age 20 to 40 years
    • Only Male can apply
    Responsibilities & Context
  • Respond to customer inquiries through live chat, email, phone, or support tickets during night shift hours.
  • Provide accurate information about company products, services, policies, and procedures.
  • Handle customer complaints professionally and resolve issues in a timely manner.
  • Troubleshoot basic customer problems and escalate complex cases to the relevant department.
  • Maintain clear and accurate records of customer interactions, issues, and resolutions.
  • Follow up with customers to ensure their problems are solved and they are satisfied.
  • Monitor support channels and prioritize urgent or high-impact customer requests.
  • Coordinate with internal teams such as technical, operations, or sales teams when needed.
  • Ensure a positive customer experience by communicating politely and clearly.
  • Meet daily or monthly targets related to response time, resolution time, and customer satisfaction.
  • Follow company guidelines, privacy policies, and security procedures while handling customer information.
  • Prepare shift handover reports and update the next team about pending cases.
    • Skills & Expertise
    Workplace
    • Work from office
    Compensation & Benefits
    Lunch Facilities
    Festival Bonus
    Salary Review
    Lunch Facility: Full Subsidize
    Festival Bonus: As per policy
    Salary Review: Yearly
    Requirements

    Education

    • HSC, Bachelor degree in any discipline

    Experience

    • Minimum 1 year(s)

    Age

    • 20 to 40 years
    Responsibilities & Context
  • Respond to customer inquiries through live chat, email, phone, or support tickets during night shift hours.
  • Provide accurate information about company products, services, policies, and procedures.
  • Handle customer complaints professionally and resolve issues in a timely manner.
  • Troubleshoot basic customer problems and escalate complex cases to the relevant department.
  • Maintain clear and accurate records of customer interactions, issues, and resolutions.
  • Follow up with customers to ensure their problems are solved and they are satisfied.
  • Monitor support channels and prioritize urgent or high-impact customer requests.
  • Coordinate with internal teams such as technical, operations, or sales teams when needed.
  • Ensure a positive customer experience by communicating politely and clearly.
  • Meet daily or monthly targets related to response time, resolution time, and customer satisfaction.
  • Follow company guidelines, privacy policies, and security procedures while handling customer information.
  • Prepare shift handover reports and update the next team about pending cases.
    • Latest Job Circular

    We are a professional recruiting agency connecting top talent with leading employers. Our goal is to simplify hiring through efficient and reliable recruitment solutions. We help businesses grow by finding the right people for the right roles.

    Industry
    Marketing/Sales/Business Develop.
    Founded
    2020
    Employees
    31-50 employees
    Location
    Mirpur Model
    View Company Profile
    📢 গুরুত্বপূর্ণ সতর্কতা

    চাকরি প্রাপ্তির ক্ষেত্রে কোনো ব্যক্তি বা প্রতিষ্ঠানের নিকট অর্থ প্রদান থেকে বিরত থাকুন। কোনো অর্থ লেনদেন বা নিয়োগদাতার পক্ষ থেকে সংঘটিত হয়রানির দায় কর্তৃপক্ষ বহন করবে না। নিয়োগ প্রক্রিয়ায় শারীরিক বা মানসিক হয়রানির সম্মুখীন হলে অনতিবিলম্বে বিষয়টি রিপোর্ট করুন। এছাড়া, সম্ভাব্য ঝুঁকি বা হয়রানির আশঙ্কা থাকলে সংশ্লিষ্ট প্রতিষ্ঠানে যোগদান না করার পরামর্শ দেওয়া হচ্ছে।

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