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Director of Operations (Call Center) - SCG Corporations

Latest Job Circular
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Vacancy
2
Experience
2+ years
Job Type
Full time
Salary
TK 55000-60000
Location
Australia
Category
Customer Service/Call Center
Application Deadline: 31 Aug 2026
Published on: 01 Aug 2026
All Requirements Responsibilities Skills & Expertise Company Information
Job Description
  • SCG Corporations is looking for an experienced Director of Operations (Call Center) – Australia to lead and scale its Dhaka-based international call center operations. The role will focus on managing outbound telesales operations for the Australian education and VET sector, improving team performance, ensuring compliance, and achieving business growth targets.
    • Requirements

    Education

    • Bachelor degree in any discipline

    Additional Requirements

    • Age 25 to 40 years
    • Only Male can apply
    Responsibilities & Context
  • Lead and manage daily call center operations to achieve business and sales targets.
  • Develop operational strategies to improve productivity, efficiency, and conversion rates.
  • Recruit, train, coach, and manage telemarketing teams, team leaders, and support staff.
  • Set performance goals, monitor KPIs, and ensure achievement of operational benchmarks.
  • Manage outbound telesales campaigns targeting Australian education and VET sector clients.
  • Ensure high-quality customer interactions through call monitoring and quality assurance processes.
  • Optimize lead management processes and improve sales funnel performance.
  • Manage CRM platforms such as HubSpot, Salesforce, and other operational tools.
  • Prepare operational reports and performance updates for Australian executive management.
  • Maintain strong relationships with international clients and stakeholders.
  • Ensure compliance with Australian VET regulations and business standards.
  • Identify operational challenges and implement effective solutions.
  • Manage budgets, resources, and workforce planning.
  • Build a high-performance culture through leadership and employee development.
  • Coordinate between Bangladesh operations and Australia headquarters.
  • Drive continuous improvement initiatives for call center growth.
    • Skills & Expertise
    Call Centre Supervision/Management Call Centre Training
    Workplace
    • Work from office
    Compensation & Benefits
    T/A
    Mobile Bill
    Lunch Facility: Partially Subsidize
    Festival Bonus: 2
    Salary Review: Yearly
    Requirements

    Education

    • Bachelor degree in any discipline

    Experience

    • Minimum 2 year(s)

    Age

    • 25 to 40 years
    Responsibilities & Context
  • Lead and manage daily call center operations to achieve business and sales targets.
  • Develop operational strategies to improve productivity, efficiency, and conversion rates.
  • Recruit, train, coach, and manage telemarketing teams, team leaders, and support staff.
  • Set performance goals, monitor KPIs, and ensure achievement of operational benchmarks.
  • Manage outbound telesales campaigns targeting Australian education and VET sector clients.
  • Ensure high-quality customer interactions through call monitoring and quality assurance processes.
  • Optimize lead management processes and improve sales funnel performance.
  • Manage CRM platforms such as HubSpot, Salesforce, and other operational tools.
  • Prepare operational reports and performance updates for Australian executive management.
  • Maintain strong relationships with international clients and stakeholders.
  • Ensure compliance with Australian VET regulations and business standards.
  • Identify operational challenges and implement effective solutions.
  • Manage budgets, resources, and workforce planning.
  • Build a high-performance culture through leadership and employee development.
  • Coordinate between Bangladesh operations and Australia headquarters.
  • Drive continuous improvement initiatives for call center growth.
    • Latest Job Circular

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    Industry
    Customer Service/Call Center
    Founded
    2020
    Employees
    31-50 employees
    Location
    Mirpur Model
    View Company Profile
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