The Live Chat Executive will be responsible for providing real-time support to customers and website visitors through live chat, social messaging platforms, and other digital communication channels.
The role involves answering customer questions, providing information about products or services, assisting with basic problems, collecting customer details, supporting lead generation, and ensuring a positive customer experience.
Education
- HSC, Bachelor degree in any discipline
Additional Requirements
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Age 22 to 32 years
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Only Male can apply
Responsibilities & Context
Respond to customer and visitor enquiries through website live chat.
Provide accurate information about company services, products, pricing, processes, and policies.
Assist customers with basic questions, complaints, or service-related issues.
Collect customer information and lead details when required.
Forward qualified leads or important enquiries to the relevant sales or support team.
Handle multiple live chat conversations while maintaining response quality.
Maintain a professional, polite, and helpful communication style at all times.
Record customer conversations, enquiries, complaints, and follow-up requirements.
Update customer information in CRM, spreadsheets, or support systems when required.
Follow approved scripts, FAQs, company policies, and customer service guidelines.
Escalate technical, payment, service, or complex customer issues to the appropriate department.
Client Management
Client Service
Customer Support / Client Service
Mobile Bill
Performance Bonus
Lunch Facility: Full Subsidize
Festival Bonus: 2
Salary Review: Yearly
Responsibilities & Context
Respond to customer and visitor enquiries through website live chat.
Provide accurate information about company services, products, pricing, processes, and policies.
Assist customers with basic questions, complaints, or service-related issues.
Collect customer information and lead details when required.
Forward qualified leads or important enquiries to the relevant sales or support team.
Handle multiple live chat conversations while maintaining response quality.
Maintain a professional, polite, and helpful communication style at all times.
Record customer conversations, enquiries, complaints, and follow-up requirements.
Update customer information in CRM, spreadsheets, or support systems when required.
Follow approved scripts, FAQs, company policies, and customer service guidelines.
Escalate technical, payment, service, or complex customer issues to the appropriate department.
