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  3. PadmaMart
  4. Customer Experience & Sales Executive

Customer Experience & Sales Executive

PadmaMart
Vacancy
2
Experience
1+ years
Job Type
Full time
Salary
Negotiable
Location
Dhaka
Category
Marketing/Sales
Application Deadline: 01 Oct 2026
Published on: 08 Aug 2026
All Requirements Responsibilities Skills & Expertise Company Information
Job Description
  • Padma Mart is looking for energetic, customer-focused, and sales-driven Customer Experience & Sales Executives to handle customer inquiries, support online orders, confirm sales, solve customer issues, and deliver an excellent shopping experience while contributing to overall sales growth.
    • Requirements

    Education

    • Bachelor degree in any discipline

    Additional Requirements

    • Age 25 to 35 years
    • Only Male can apply
    Responsibilities & Context
  • Respond promptly and professionally to customer inquiries through phone calls, Facebook Messenger, WhatsApp, website chat, and other communication channels.
  • Confirm online orders, verify customer information, provide product details, and ensure accurate order processing.
  • Assist customers in selecting suitable products by understanding their needs and providing clear and helpful recommendations.
  • Handle customer complaints, delivery issues, returns, exchanges, cancellations, and other service-related concerns professionally.
  • Follow up with potential customers, incomplete orders, abandoned inquiries, and previous buyers to increase sales and repeat purchases.
  • Apply upselling and cross-selling techniques to recommend relevant products, bundles, offers, or alternatives where appropriate.
  • Maintain accurate customer records, order information, communication history, complaints, and follow-up status in the company’s CRM or internal system.
  • Coordinate with E-commerce, Warehouse, Packing, Delivery, Accounts, and Marketing teams to ensure smooth order fulfillment and a positive customer experience.
    • Skills & Expertise
    Sales & Marketing Customer Relation Customer Support / Client Service Good Communication Skill Bangla Good Communication Skill English
    Workplace
    • Work from office
    Compensation & Benefits
    Lunch Facilities
    Festival Bonus
    Salary Review
    Lunch Facility: Full Subsidize
    Festival Bonus: 2
    Salary Review: Yearly
    Requirements

    Education

    • Bachelor degree in any discipline

    Experience

    • Minimum 1 year(s)

    Age

    • 25 to 35 years
    Responsibilities & Context
  • Respond promptly and professionally to customer inquiries through phone calls, Facebook Messenger, WhatsApp, website chat, and other communication channels.
  • Confirm online orders, verify customer information, provide product details, and ensure accurate order processing.
  • Assist customers in selecting suitable products by understanding their needs and providing clear and helpful recommendations.
  • Handle customer complaints, delivery issues, returns, exchanges, cancellations, and other service-related concerns professionally.
  • Follow up with potential customers, incomplete orders, abandoned inquiries, and previous buyers to increase sales and repeat purchases.
  • Apply upselling and cross-selling techniques to recommend relevant products, bundles, offers, or alternatives where appropriate.
  • Maintain accurate customer records, order information, communication history, complaints, and follow-up status in the company’s CRM or internal system.
  • Coordinate with E-commerce, Warehouse, Packing, Delivery, Accounts, and Marketing teams to ensure smooth order fulfillment and a positive customer experience.
    • PadmaMart

    PadmaMart is a trusted online shopping platform offering quality beauty, skincare, fashion, and lifestyle products with affordable prices, fast delivery, and customer-focused service.

    Industry
    Marketing/Sales
    Founded
    2022
    Employees
    31-50 employees
    Location
    Mirpur Model
    View Company Profile
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