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  4. Head of Policy Servicing - Sunflower Life Insurance Company Ltd.

Head of Policy Servicing - Sunflower Life Insurance Company Ltd.

Latest Job Circular
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Experience
10+ years
Job Type
Full time
Salary
Negotiable
Location
Dhaka
Category
Bank/Non Bank Financial Inst.
Application Deadline: 03 Oct 2026
Published on: 07 Sep 2026
All Requirements Responsibilities Skills & Expertise Company Information
Job Description
  • Sunflower Life Insurance Company Ltd. is looking for a highly experienced and customer-focused professional for the position of Head of Policy Servicing. The incumbent will lead the overall policy servicing function, ensure efficient policy administration, improve customer experience, strengthen operational controls, and ensure compliance with applicable insurance regulations and company policies.
    • Requirements

    Education

    • Masters degree in any discipline

    Additional Requirements

    • Age Minimum 45 years
    • Both Male, Female are welcome
    Responsibilities & Context
  • Lead and manage the Policy Servicing Department to ensure efficient, accurate, and customer-centric service delivery.
  • Oversee end-to-end policy servicing activities, including alterations, endorsements, nominations, assignments, reinstatement, surrender, maturity, and premium-related services.
  • Ensure timely and accurate processing of policyholder requests while maintaining service standards, SLAs, KPIs, and quality requirements.
  • Monitor turnaround time, pending cases, customer complaints, service quality, and operational issues, taking corrective actions when necessary.
  • Coordinate with Underwriting, Claims, Actuarial, Finance, IT, Legal, Compliance, Internal Audit, Customer Service, branches, and distribution teams to resolve operational matters.
  • Ensure proper maintenance of policy records and customer information while strengthening controls against operational errors, fraud, financial risks, and data-security issues.
  • Ensure compliance with applicable insurance laws, regulatory directives, IDRA requirements, internal policies, and operational controls.
    • Skills & Expertise
    Actuary (Insurance) Health Insurance Insurance Management System claims Processing (Insurance) Life Insurance Claim Settlement
    Workplace
    • Work from office
    Compensation & Benefits
    Lunch Facilities
    Festival Bonus
    Salary Review
    Lunch Facility: Full Subsidize
    Festival Bonus: 2
    Salary Review: Yearly
    Requirements

    Education

    • Masters degree in any discipline

    Experience

    • Minimum 10 year(s)

    Age

    • As per requirement
    Responsibilities & Context
  • Lead and manage the Policy Servicing Department to ensure efficient, accurate, and customer-centric service delivery.
  • Oversee end-to-end policy servicing activities, including alterations, endorsements, nominations, assignments, reinstatement, surrender, maturity, and premium-related services.
  • Ensure timely and accurate processing of policyholder requests while maintaining service standards, SLAs, KPIs, and quality requirements.
  • Monitor turnaround time, pending cases, customer complaints, service quality, and operational issues, taking corrective actions when necessary.
  • Coordinate with Underwriting, Claims, Actuarial, Finance, IT, Legal, Compliance, Internal Audit, Customer Service, branches, and distribution teams to resolve operational matters.
  • Ensure proper maintenance of policy records and customer information while strengthening controls against operational errors, fraud, financial risks, and data-security issues.
  • Ensure compliance with applicable insurance laws, regulatory directives, IDRA requirements, internal policies, and operational controls.
    • Latest Job Circular

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    Industry
    Bank/Non Bank Financial Inst.
    Founded
    2020
    Employees
    31-50 employees
    Location
    Mirpur Model
    View Company Profile
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