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Customer Service Manager - Youth Net Software & Technologies Ltd

Latest Job Circular
Vacancy
1
Experience
3+ years
Job Type
Full time
Salary
Negotiable
Location
Nationwide
Category
Customer Service/Call Center
Application Deadline: 24 Oct 2026
Published on: 16 Sep 2026
All Requirements Responsibilities Skills & Expertise Company Information
Job Description
  • Youth Net Software & Technologies Ltd is looking for a strategic and results-driven Customer Service Manager to manage and develop the customer service operations of an international jewelry brand on Etsy. The role focuses on leading the Bangladesh customer service team, implementing headquarters standards, improving customer experience, maintaining service quality, and coordinating with the local CEO and Hangzhou headquarters.
    • Requirements

    Education

    • Bachelor degree in any discipline

    Additional Requirements

    • Age 23 to 40 years
    • Both Male, Female are welcome
    Responsibilities & Context
  • Understand and implement customer service standards, platform rules, customer experience requirements, and business objectives set by the Hangzhou headquarters.
  • Convert headquarters guidelines into local SOPs, operational checklists, training materials, communication templates, and quality standards.
  • Provide clear localization guidance so the Bangladesh customer service team can properly understand and follow service procedures.
  • Manage the daily activities of the customer service team, including shift scheduling, attendance, task allocation, and discipline management.
  • Monitor employee performance and ensure that service standards and quality requirements are consistently maintained.
  • Coach team members, address repeated mistakes or low performance, and take appropriate corrective actions when necessary.
  • Maintain regular communication and coordination with the local CEO and Hangzhou headquarters regarding customer service operations and team performance.
    • Skills & Expertise
    Client Service/ Marketing Client Service Client Relationship Management Call Centre Supervision/Management Call Centre Training
    Workplace
    • Work from office
    Compensation & Benefits
    T/A
    Mobile Bill
    Overtime Allowance
    Lunch Facility: Full Subsidize
    Festival Bonus: 2
    Salary Review: Yearly
    Requirements

    Education

    • Bachelor degree in any discipline

    Experience

    • Minimum 3 year(s)

    Age

    • 23 to 40 years
    Responsibilities & Context
  • Understand and implement customer service standards, platform rules, customer experience requirements, and business objectives set by the Hangzhou headquarters.
  • Convert headquarters guidelines into local SOPs, operational checklists, training materials, communication templates, and quality standards.
  • Provide clear localization guidance so the Bangladesh customer service team can properly understand and follow service procedures.
  • Manage the daily activities of the customer service team, including shift scheduling, attendance, task allocation, and discipline management.
  • Monitor employee performance and ensure that service standards and quality requirements are consistently maintained.
  • Coach team members, address repeated mistakes or low performance, and take appropriate corrective actions when necessary.
  • Maintain regular communication and coordination with the local CEO and Hangzhou headquarters regarding customer service operations and team performance.
    • Latest Job Circular

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    Industry
    Customer Service/Call Center
    Founded
    2020
    Employees
    31-50 employees
    Location
    Mirpur Model
    View Company Profile
    📢 গুরুত্বপূর্ণ সতর্কতা

    চাকরি প্রাপ্তির ক্ষেত্রে কোনো ব্যক্তি বা প্রতিষ্ঠানের নিকট অর্থ প্রদান থেকে বিরত থাকুন। কোনো অর্থ লেনদেন বা নিয়োগদাতার পক্ষ থেকে সংঘটিত হয়রানির দায় কর্তৃপক্ষ বহন করবে না। নিয়োগ প্রক্রিয়ায় শারীরিক বা মানসিক হয়রানির সম্মুখীন হলে অনতিবিলম্বে বিষয়টি রিপোর্ট করুন। এছাড়া, সম্ভাব্য ঝুঁকি বা হয়রানির আশঙ্কা থাকলে সংশ্লিষ্ট প্রতিষ্ঠানে যোগদান না করার পরামর্শ দেওয়া হচ্ছে।

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