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Customer Service Executive - ASMI Supershop

Latest Job Circular
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Experience
1+ years
Job Type
Full time
Salary
Negotiable
Location
Dhaka
Category
Customer Service/Call Center
Application Deadline: 24 Oct 2026
Published on: 02 Oct 2026
All Requirements Responsibilities Skills & Expertise Company Information
Job Description
  • ASMI Supershop is hiring a Customer Service Executive to manage customer interactions across its social media platforms.
  • The role aims to ensure a seamless, professional, and positive customer experience.
  • The incumbent will work to bring smiles to customers' faces by providing assistance and support while maintaining ASMI's brand voice.
  • This position offers the opportunity to participate in social media campaigns and customer engagement initiatives.
  • Qualified and responsible candidates are invited to submit their CVs promptly.
    • Requirements

    Education

    • Bachelor degree in any discipline

    Additional Requirements

    • Age 22 to 35 years
    • Both Male, Female are welcome
    Responsibilities & Context
  • Promptly respond to customer inquiries, comments, and inbox messages across Facebook, Instagram, WhatsApp, and other digital channels.
  • Address various customer queries regarding products, pricing, offers, availability, orders, delivery, and payments.
  • Convert social media inquiries into sales or orders where applicable.
  • Regularly follow up with customers regarding pending orders, complaints, and service-related issues.
  • Handle customer complaints professionally and coordinate with relevant teams to ensure quick resolution.
  • Maintain accurate records of customer inquiries, complaints, orders, and follow-ups.
  • Monitor social media comments and identify issues requiring immediate attention.
  • Coordinate with e-commerce, outlet, delivery, and sales teams to resolve customer issues.
  • Provide regular reports on customer inquiries, response times, and conversion rates.
  • Uphold ASMI’s brand voice and ensure all communication is professional, friendly, and helpful.
    • Skills & Expertise
    Good Communication Skill English Good Communication Skill Bangla External Communications Communication and interpersonal skill
    Workplace
    • Work from office
    Compensation & Benefits
    Lunch Facilities
    Festival Bonus
    Salary Review
    Lunch Facility: Full Subsidize
    Festival Bonus: As per policy
    Salary Review: Yearly
    Requirements

    Education

    • Bachelor degree in any discipline

    Experience

    • Minimum 1 year(s)

    Age

    • 22 to 35 years
    Responsibilities & Context
  • Promptly respond to customer inquiries, comments, and inbox messages across Facebook, Instagram, WhatsApp, and other digital channels.
  • Address various customer queries regarding products, pricing, offers, availability, orders, delivery, and payments.
  • Convert social media inquiries into sales or orders where applicable.
  • Regularly follow up with customers regarding pending orders, complaints, and service-related issues.
  • Handle customer complaints professionally and coordinate with relevant teams to ensure quick resolution.
  • Maintain accurate records of customer inquiries, complaints, orders, and follow-ups.
  • Monitor social media comments and identify issues requiring immediate attention.
  • Coordinate with e-commerce, outlet, delivery, and sales teams to resolve customer issues.
  • Provide regular reports on customer inquiries, response times, and conversion rates.
  • Uphold ASMI’s brand voice and ensure all communication is professional, friendly, and helpful.
    • Latest Job Circular

    We are a professional recruiting agency connecting top talent with leading employers. Our goal is to simplify hiring through efficient and reliable recruitment solutions. We help businesses grow by finding the right people for the right roles.

    Industry
    Customer Service/Call Center
    Founded
    2020
    Employees
    31-50 employees
    Location
    Mirpur Model
    View Company Profile
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