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Every customer interaction can strengthen or damage a company’s reputation. A clear answer, quick solution, accurate update, or professional complaint response can determine whether a customer stays with a business or moves to a competitor.
The Customer Service and Call Center jobs in Bangladesh category on MoreJobs brings together opportunities for professionals who communicate with customers, resolve service issues, answer enquiries, process requests, manage complaints, provide technical assistance, and support customer retention.
Vacancies may be available with banks, telecommunications companies, e-commerce platforms, hospitals, airlines, hotels, technology businesses, logistics providers, outsourcing companies, retail brands, educational institutions, financial service providers, and other customer-focused organisations.
Modern customer service is no longer limited to answering telephone calls. Companies communicate with customers through voice, email, live chat, social media, mobile applications, service desks, and face-to-face support centres.
Depending on the organisation, professionals may work through one or several of these channels.
Call center professionals handle inbound or outbound telephone communication with customers, prospects, patients, subscribers, or service users.
Common positions may include:
Call Center Executive
Customer Care Executive
Customer Service Representative
Contact Center Agent
Inbound Call Center Agent
Outbound Call Center Agent
Hotline Executive
Customer Support Officer
Telephone Operator
Call Center Supervisor
Contact Center Manager
Inbound agents generally respond to customer enquiries, service requests, complaints, account questions, or technical problems. Outbound agents may conduct follow-up calls, customer surveys, appointment confirmation, lead generation, payment reminders, or promotional campaigns.
Candidates should read job descriptions carefully because an outbound “customer service” role may actually involve sales or collection targets.
Many companies now provide customer support through websites, applications, email, messaging platforms, and social media.
Relevant job titles may include:
Live Chat Support Agent
Email Support Executive
Online Customer Service Executive
Digital Support Officer
Social Media Support Executive
Customer Experience Associate
E-commerce Support Executive
Messaging Support Agent
Responsibilities may include:
Responding to live-chat enquiries
Answering customer emails
Managing social media messages
Updating customers about orders
Processing cancellation or refund requests
Explaining products and policies
Escalating complex cases
Recording customer interactions
Following response-time standards
Maintaining a professional written tone
These positions require strong writing skills. Fast replies are useless when they contain unclear information, spelling mistakes, incorrect promises, or an unprofessional tone.
Some customer service professionals interact directly with visitors, patients, clients, students, passengers, or service users.
Possible roles include:
Front Desk Executive
Receptionist
Guest Relations Officer
Client Service Executive
Patient Service Executive
Customer Relations Officer
Service Desk Officer
Information Desk Executive
Branch Customer Service Officer
Visitor Management Executive
These professionals may be responsible for:
Welcoming customers and visitors
Providing directions and information
Managing appointments
Receiving documents
Answering basic service questions
Coordinating with internal departments
Handling complaints
Maintaining visitor records
Managing telephone calls
Supporting customer queues
Professional appearance may matter in front-desk roles, but appearance alone is not enough. Employers need people who can remain organised, communicate accurately, and handle difficult visitors without losing control.
E-commerce businesses need support professionals to guide customers throughout the purchasing and delivery process.
Typical responsibilities may include:
Confirming orders
Updating delivery status
Coordinating with delivery teams
Managing product enquiries
Processing exchange requests
Handling damaged-product complaints
Supporting refunds and cancellations
Following up on delayed orders
Communicating with sellers or vendors
Recording customer feedback
Common positions include:
E-commerce Customer Support Executive
Order Management Executive
Online Customer Care Agent
Marketplace Support Executive
Seller Support Executive
Customer Experience Officer
E-commerce support can become stressful during campaigns, holidays, delivery disruptions, or high-order periods. Candidates should be prepared to manage large interaction volumes while maintaining accuracy.
Technical support professionals help customers or employees solve problems involving software, devices, internet connections, accounts, applications, equipment, or digital services.
Possible job titles include:
Technical Support Executive
Help Desk Officer
IT Support Agent
Service Desk Analyst
Product Support Specialist
Application Support Executive
Internet Support Officer
Technical Customer Care Agent
The work may involve:
Identifying technical problems
Guiding users through troubleshooting
Resetting accounts or passwords
Recording error details
Checking service status
Escalating unresolved issues
Coordinating with technical teams
Following up after resolution
Updating support tickets
Explaining technical steps in simple language
Technical support agents do not need to know everything instantly. They need a structured troubleshooting process and must know when to escalate a case instead of giving random instructions.
Banks, insurance companies, mobile financial services, payment providers, and other financial institutions recruit customer service professionals to manage account-related enquiries and transaction issues.
Relevant positions may include:
Bank Customer Service Officer
Contact Center Officer
Card Support Executive
Mobile Financial Service Agent
Customer Relationship Officer
Complaint Management Officer
Branch Service Executive
Digital Banking Support Officer
Responsibilities may include:
Providing account information
Supporting card-related enquiries
Explaining banking products
Handling transaction complaints
Assisting with digital services
Recording disputed transactions
Guiding customers through verification
Escalating suspected fraud cases
Maintaining customer confidentiality
Employees in financial services must follow identity-verification and data-security procedures. Sharing information without proper verification is not good customer service—it is a serious security failure.
Hospitals, clinics, diagnostic centres, and healthcare platforms employ service professionals to communicate with patients and coordinate appointments, reports, and medical services.
Possible roles include:
Patient Service Executive
Hospital Call Center Agent
Appointment Executive
Medical Information Officer
Front Desk Officer
Patient Relations Executive
Diagnostic Center Customer Care Officer
Responsibilities may include:
Scheduling appointments
Providing doctor availability
Explaining service procedures
Coordinating diagnostic tests
Managing patient queues
Handling report-delivery enquiries
Recording complaints
Supporting emergency communication
Communicating with doctors and departments
Healthcare customer service requires patience and accuracy. Patients or family members may be anxious, sick, or emotionally distressed, so careless or insensitive communication can make a difficult situation worse.
Hotels, resorts, airlines, travel agencies, restaurants, and transport businesses recruit customer service professionals to manage bookings and guest enquiries.
Relevant positions may include:
Reservation Executive
Guest Service Agent
Travel Support Executive
Airline Customer Service Agent
Hotel Front Desk Executive
Booking Support Officer
Guest Relations Executive
The work may involve:
Managing reservations
Confirming bookings
Explaining prices and policies
Handling schedule changes
Supporting cancellation requests
Coordinating with operations teams
Resolving guest complaints
Recommending available services
Managing special requests
These roles often require shift duty, weekend work, holiday coverage, and strong English communication.
Business process outsourcing companies may provide customer support for local or international clients.
International call center roles may involve:
Overseas customer support
Technical assistance
Appointment setting
Lead qualification
Order support
Back-office processing
Email and chat support
Sales or survey campaigns
Employers may require:
Strong spoken English
Clear pronunciation
Good listening ability
Professional email writing
Night-shift availability
Familiarity with foreign customers
Fast typing
Basic computer knowledge
Candidates should confirm the exact nature of the campaign. Some “international call center” jobs are sales-heavy and commission-dependent, while others provide genuine customer or technical support.
Customer experience roles focus on the overall quality of a customer’s relationship with a company, rather than responding to one isolated enquiry.
Possible job titles include:
Customer Experience Executive
Customer Experience Analyst
Complaint Management Officer
Voice of Customer Analyst
Service Quality Executive
Customer Journey Specialist
Customer Experience Manager
Responsibilities may include:
Analysing customer complaints
Identifying recurring service failures
Reviewing customer feedback
Mapping customer journeys
Monitoring service standards
Recommending process improvements
Conducting satisfaction surveys
Coordinating with product and operations teams
Preparing experience reports
A company cannot improve customer experience by repeatedly apologising for the same problem. Strong customer experience professionals identify the root cause and help the business fix it.
Retention professionals work with customers who may stop using a service, cancel a subscription, close an account, or move to a competitor.
Relevant positions may include:
Customer Retention Executive
Loyalty Programme Officer
Renewal Executive
Subscriber Retention Agent
Customer Success Executive
Client Retention Specialist
Their responsibilities may involve:
Understanding cancellation reasons
Resolving unresolved service problems
Explaining suitable alternatives
Managing renewal reminders
Offering approved retention benefits
Collecting customer feedback
Tracking churn patterns
Maintaining long-term relationships
Retention should not involve misleading customers or making promises the company cannot fulfil. Dishonest retention tactics may delay cancellation temporarily but damage trust permanently.
Some call centers combine customer communication with telesales, lead generation, payment reminders, or debt collection.
Possible positions include:
Telesales Executive
Telemarketing Agent
Lead Generation Executive
Collection Agent
Payment Reminder Officer
Outbound Sales Representative
Customer Acquisition Executive
These jobs may be measured through:
Number of calls
Qualified leads
Sales conversions
Payment commitments
Revenue generated
Appointment bookings
Collection amount
Candidates should determine whether the position is truly customer support, sales, collection, or a combination of these. Employers sometimes use broad titles that do not clearly describe the pressure and targets involved.
A normal shift may involve:
Logging into communication systems
Reviewing pending cases
Answering customer calls
Responding to emails or chats
Verifying customer information
Recording each interaction
Following scripts or service guidelines
Resolving basic problems
Escalating complex cases
Following up on unresolved issues
Attending team briefings
Reviewing performance reports
High-volume operations may require agents to handle one interaction immediately after another. This work can be mentally demanding, even when it is physically less strenuous than field-based employment.
Customer service performance is usually measured through specific operational and quality indicators.
Common metrics may include:
Average handling time
First contact resolution
Customer satisfaction score
Response time
Call abandonment rate
Quality assurance score
Number of cases handled
Complaint-resolution time
Service-level achievement
Ticket backlog
Customer retention rate
Sales or collection conversion
Attendance and schedule adherence
Fast handling time is not automatically good performance. Ending calls quickly while leaving problems unresolved only shifts the issue to another employee and frustrates the customer.
Customer service professionals must understand the actual problem before giving an answer. Interrupting customers or assuming the issue too early often creates unnecessary conflict.
Information should be simple, accurate, and easy to follow. Employees should avoid confusing technical language unless the customer understands it.
Customers may be angry, impatient, confused, or disrespectful. Employees must maintain professional control without accepting threats or abuse as normal behaviour.
Good agents do more than repeat scripts. They identify the issue, check available options, follow policy, and select the most suitable solution.
Email and chat agents need proper grammar, spelling, structure, and tone. Written conversations can be reviewed later, so careless responses create a permanent record.
Customer service roles may require employees to use:
CRM software
Ticketing systems
Call management platforms
Email tools
Live-chat software
Order management systems
Knowledge bases
Spreadsheets
Internal dashboards
Agents cannot provide reliable service without understanding the company’s products, pricing, processes, limitations, and complaint procedures.
Employees may need to speak with a customer while reviewing account information, updating records, reading guidelines, and coordinating with another department.
Language expectations depend on the organisation and customer group.
Employers may require:
Professional Bangla
Spoken English
Written English
Regional language ability
Clear pronunciation
Accurate listening
Professional email writing
A forced foreign accent is unnecessary. Clear, understandable, and confident communication is more useful than imitation.
Requirements vary by employer, industry, and level of responsibility.
Employers may accept candidates with:
HSC or equivalent qualification
Diploma
Bachelor’s degree
BBA
BA
BSS
BSc
Master’s degree
Relevant customer-service training
Technical certification for specialised support roles
Possible academic backgrounds may include:
Business Administration
Management
Marketing
English
Communication
Hospitality Management
Computer Science
Information Technology
Social Science
Other relevant disciplines
Many entry-level roles are open to candidates from different educational backgrounds if they have strong communication, computer, and problem-solving skills.
Fresh graduates and candidates with limited experience may begin through roles such as:
Call Center Agent
Customer Care Representative
Front Desk Executive
Live Chat Support Agent
Email Support Executive
Client Service Assistant
Contact Center Trainee
Receptionist
Customer Support Intern
Fresh candidates can improve their chances by developing:
Spoken Bangla and English
Professional email writing
Typing speed
Basic Excel knowledge
Listening skills
Telephone etiquette
Complaint-handling ability
CRM familiarity
Interview confidence
Memorising scripted interview answers is not enough. Recruiters may conduct role-play exercises to see how candidates respond to a confused or angry customer.
Customer service careers can lead to supervisory, quality, training, operations, and customer experience roles.
A possible career path may include:
Customer Service Representative
Senior Customer Service Representative
Team Leader
Floor Supervisor
Quality Assurance Executive
Customer Service Trainer
Workforce Management Officer
Operations Manager
Contact Center Manager
Head of Customer Experience
Other career paths may lead to:
Customer Success
Account Management
Sales
Service Quality
Complaint Management
Training and Development
Business Operations
Product Support
Customer Experience Analysis
Career growth depends on service quality, attendance, problem-solving, leadership, reporting ability, and performance consistency—not simply on the number of calls handled.
Large service operations often recruit specialists to monitor calls, review messages, train agents, and improve service standards.
Relevant roles may include:
Quality Assurance Executive
Call Quality Analyst
Customer Service Trainer
Learning and Development Officer
Process Trainer
Service Quality Manager
Responsibilities may include:
Reviewing recorded calls
Evaluating agent performance
Providing coaching
Identifying knowledge gaps
Updating training materials
Conducting refresher sessions
Monitoring policy compliance
Reporting quality trends
Supporting new employee training
Quality teams should improve agent performance rather than simply punish mistakes. Effective feedback identifies the problem, explains the expected standard, and provides a practical correction.
Customer service vacancies may be offered as:
Full-time positions
Part-time roles
Day-shift jobs
Night-shift jobs
Rotating-shift positions
Contractual employment
Temporary campaign work
Remote customer support
Hybrid support roles
Outsourced service positions
Candidates should check:
Shift timing
Weekly holidays
Night-shift allowance
Transport facilities
Meal benefits
Overtime policy
Performance incentives
Employment contract
Probation period
Remote-work equipment requirements
A “flexible shift” usually means the employer expects schedule flexibility from the employee, not that the employee can work whenever they choose.
Customer support opportunities are widely available in commercial and urban centres across Bangladesh.
Common job locations include:
Dhaka
Chattogram
Gazipur
Narayanganj
Savar
Cumilla
Sylhet
Khulna
Rajshahi
Rangpur
Mymensingh
Barishal
Bogura
Jashore
Cox’s Bazar
Many call centers and corporate support operations are concentrated in Dhaka. Branch service, hospital, retail, hospitality, and customer-facing positions are available throughout the country.
Remote support jobs may allow candidates to work from other locations, but they often require reliable internet, a quiet environment, appropriate equipment, and fixed shift availability.
Job titles such as Customer Care Executive, Relationship Officer, or Call Center Agent can hide major differences in responsibilities.
Before applying, review:
Inbound or outbound work
Support, sales, or collection duties
Voice or non-voice channel
Fixed salary
Incentive structure
Sales targets
Call targets
Shift schedule
Night-duty requirements
Transport facilities
Language requirements
Job location
Contract type
Application deadline
Assessment process
Candidates should be cautious when a vacancy promises unusually high income but provides no clear fixed salary, duty description, or employer identity.
A strong CV should demonstrate communication ability, service exposure, performance, and problem-solving experience.
Include:
Customer service channels handled
Industry experience
Call or ticket volume
Customer types served
CRM or support software
Language ability
Complaint-resolution experience
Quality scores
Customer satisfaction results
Sales or retention achievement
Training completed
Team leadership experience
Instead of writing “handled customer complaints,” explain the channels used, volume handled, type of issues resolved, or service result achieved.
Do not include confidential customer names, phone numbers, account information, or private case details.
MoreJobs helps job seekers find customer care, call center, front desk, live chat, email support, technical support, and customer experience vacancies across Bangladesh.
Through this category, candidates can:
Find newly published Customer Service and Call Center job circulars
Explore voice and non-voice support positions
Discover opportunities for fresh and experienced candidates
Compare inbound, outbound, front-desk, and technical-support roles
Search vacancies by industry and location
Review shift and language requirements
Check application deadlines
Apply for positions suited to their communication skills
Browse the latest Customer Service and Call Center jobs in Bangladesh on MoreJobs and apply for opportunities that match your language ability, service experience, preferred shift, and career goals.
This category may include Call Center Agent, Customer Care Executive, Contact Center Officer, Front Desk Executive, Live Chat Agent, Email Support Executive, Technical Support Agent, Client Service Officer, and Customer Experience positions.
Yes. Many employers recruit fresh candidates for entry-level call center, customer care, front desk, live chat, and email-support positions. Communication and computer skills are usually important.
No. Some roles provide customer or technical support, while others involve sales, lead generation, surveys, collection, or appointment setting. Candidates should review the responsibilities and performance targets carefully.
Night shifts are common in international call centers and businesses that provide 24-hour support. Local operations may offer day, evening, or rotating shifts.
Active listening, clear communication, patience, problem-solving, typing, computer knowledge, product understanding, and professional complaint handling are important.
Some companies offer remote or hybrid customer support roles, particularly for chat, email, software, and international service operations. Reliable internet, suitable equipment, and a quiet working environment may be required.